Suddenlink Upgrading to All-Digital TV in Mineral Wells

| April 26, 2011 | |

Some TV Sets May Require Digital Adapters

Suddenlink announced today that it is upgrading technology in Mineral Wells as part of a larger, three-year, companywide program that calls for approximately $350 million of capital investments above and beyond traditional capital spending levels.

As a result of this program, Suddenlink already has added more high-definition (HD) TV channels.

The next phase of local work in Mineral Wells will facilitate a new, all-digital TV lineup. Digital TV features sharper pictures and better sound quality.  The transition to this new lineup will be completed as early as August, and eventually will bring more new services, including faster Internet speeds and new HD channels.

Suddenlink will notify local customers multiple times before conversion to the new digital lineup.  The company also will provide instructions to help customers determine if they require digital adapters – also known as “DigitaLinks” – which enable digital channel viewing.Customers who subscribe only to Suddenlink “Limited Basic” TV – channels 2-24– will not need a DigitaLink device.  Customers who subscribe to more than Limited Basic channels will generally require these devices, if their TV sets …

  • Are not connected to a Suddenlink digital cable box, also known as a set-top box or receiver
  • Do not have a Suddenlink CableCARD installed
  • Are not connected to a digital cable-ready device with a Suddenlink CableCARD installed.

Customers who determine they need DigitaLinks can obtain them in one of several ways:  by visiting imagine.suddenlink.com and entering a zip code and account number; by calling toll-free 1-877-872-9132; or by visiting Suddenlink’s local customer care office at 6501 Highway 180 E in Mineral Wells.

The company will provide DigitaLink devices for all customers’ TV sets that require them.  There is no up-front fee or monthly charge, and customers who do not wish to install these devices on their own can schedule professional installation through Suddenlink.

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Suddenlink Communications (suddenlink.com) is the seventh largest cable operator in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone and other services.