NEW STORE HIGHLIGHTS COMCAST’S CONTINUED COMMITMENT TO IMPROVING THE CUSTOMER EXPERIENCE

| January 31, 2012 | |

First Texas XFINITY Store Opens on Jan. 31

HOUSTON (January 31, 2012) – Comcast today announced the grand opening of its new XFINITY™ Store in Houston.  The 3,200 square foot center is designed entirely around the needs of customers and provides Comcast customers with an opportunity to explore, learn about and interact directly with the latest XFINITY products and services.

The new XFINITY Store in Katy at 517 South Mason Rd is conveniently located and features 55” flat screen TVs and a comfortable seating area.  Customers also can try out some of Comcast’s converged services and popular apps on iPad’s, like the XFINITY TV app.  Kiosks around the store also provide customers with the opportunity to experience XFINITY TV, test drive XFINITY Internet’s speeds, connect with XFINITY Voice service, and try out next generation XFINITY Home Security.

In addition, customers receive personalized service from trained and knowledgeable Comcast Service Consultants and more time-saving offerings, including a self-service kiosk for quick bill pay and a queue system that allows customers to explore and be entertained instead of waiting in line for service.

“We’re proud to provide our customers with a place where they can experience our XFINITY products and services firsthand and check out the latest technology in an interactive environment,” said Doug Guthrie, senior vice president of Comcast’s Houston Region.  “This new model has a more welcoming design, and most important a new attitude as we apply the same mindset of innovation, speed and utility that our customers love about our products to our customer service.”

The XFINITY Store is open Monday through Friday from 9 am – 6 pm and Saturday from 8 am – 5 pm and located at 517 South Mason Rd in Katy.  This store replaces the former Comcast Service Center located at 595 South Mason Rd.

The new store in Katy is the first of four new XFINITY Stores planned for 2012.  Comcast currently has 13 service centers located throughout the Greater Houston area.

About Comcast Corporation

Comcast Corporation (Nasdaq:CMCSA – News) (www.comcast.com) is one of the nation’s leading providers of entertainment, information and communications products and services. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks.

 

 

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