Press Releases – Members

Altice USA Extends Low-Cost Broadband Service across the Country

NEW YORK–(BUSINESS WIRE)–Altice USA (NYSE:ATUS), one of the largest broadband communications and video services providers in the United States, today announces that its ‘Economy Internet’ low-cost broadband service is available in both its Optimum and Suddenlink footprints, providing eligible families and senior citizens with access to fast, high-quality internet connectivity at an affordable price.

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CHARTER COMMUNICATIONS JOINS TEXAS STATE REP. ROLAND GUTIERREZ FOR LAUNCH OF LOW-COST BROADBAND SERVICE FOR FAMILIES AND SENIORS

SAN ANTONIO (July 18, 2017) – Charter Communications, Inc. (NASDAQ: CHTR) will be joined by Texas State Rep. Roland Gutierrez on Wednesday for a launch celebration of a new low-cost, high-speed broadband service, Spectrum Internet Assist, in Texas.

The gathering will be at 10 a.m. at Boys & Girls Club of San Antonio, 123 Ralph Ave., San Antonio, TX 78204.

Spectrum Internet Assist offers eligible customers low-cost broadband speeds up to 30 Mbps downstream/4 Mbps upstream, three times faster than comparable services offered by competitors, which exceeds the Federal Communications Commission’s (FCC’s) definition of “high-speed.” Spectrum Internet Assist includes standard features like email boxes, internet security software and a modem at no additional charge.

Part of Texas State Rep. Roland Gutierrez’ district includes a Charter service area where the program is being launched. “I am extremely pleased with Charter’s efforts here to keep families and communities connected,” he said. “This new, low-cost broadband service program helps to provide important technology that would otherwise be unavailable to seniors and students in need.”

Spectrum Internet Assist is now available throughout Charter’s 41-state service area, including Texas.

“Charter is excited to bring a whole new world of digital access and opportunity to low-income families and seniors. Spectrum Internet Assist is an important next step in providing true high-speed connections to those who would otherwise continue to face a digital inequality in this country,” said Tom Rutledge, Chairman and CEO, Charter Communications.

“It’s crucial for cable and broadband providers like us to play a role in bridging the digital divide so that everyone has access to the information and tools they need to succeed in today’s economy,” Rutledge said.

To assist consumers with the eligibility process and enrollment, Charter has launched a new dedicated Spectrum Internet Assist website: www.SpectrumInternetAssist.com.  Prospective enrollees may also call the Spectrum Internet Assist toll-free helpline at 1-844-525-1574.

Spectrum Internet Assist Eligibility

  • Families with students who participate in the National School Lunch Program
  • Seniors who are 65 and older who receive Supplemental Security Income program benefits
  • Additional Criteria:
  • Current phone and video customers who meet one of the two criteria above may enroll.
  • Prospective SIA enrollees cannot have had a Charter/Time Warner Cable/Bright House Networks broadband subscription within 30 days of signing up.
  • Eligible participants will not need to undergo a credit check, but they must clear any outstanding debt with Charter, Time Warner Cable or Bright House Networks from the previous 12 months.

About Charter
Charter (NASDAQ: CHTR) is a leading broadband communications company and the second largest cable operator in the United States. Charter provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business™ similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter’s advertising sales and production services are sold under the Spectrum Reach™ brand. More information about Charter can be found at charter.com.

Contact:

Kristen Eastman
512-418-6620
[email protected]
@CharterNewsroom

    

 

 

Spectrum Hires 250 at its New McAllen Call Center

The company is seeking hundreds of additional bilingual representatives to provide Spanish-language customer service for Spectrum TV™, Internet and Voice

MCALLEN, TEXAS (June 29, 2017) – Spectrum announced it has filled 250 of more than 600 U.S. jobs at its new call center in McAllen, Texas, where it hosted several local leaders at an open house today. The company plans to hire more than 300 additional employees at the new center by the end of 2017, with more than 600 in place when the facility is fully staffed in early 2018.

Representatives at the center are bilingual, and are currently handling service calls in Spanish for Charter Communications, Inc.’s (NASDAQ: CHTR) Spectrum TV™ service. In the coming months, representatives will begin handling service calls from Spectrum Internet™ and Voice customers, as well as billing questions, ultimately serving Spanish-speaking customers across the company’s 41-state service area.

The new jobs are part of Charter’s plan to hire 20,000 employees — the vast majority serving customers directly — by returning call center jobs to the U.S., insourcing and growing to meet customer demand for its services. Spanish-speaking customers have usually been served by outsourced call centers, often outside the U.S.

“Our new McAllen center reflects our deep commitments to craftsmanship and diversity,” said Greg McMichael, Charter Senior Vice President, Customer Service. “Through this center of excellence, we are providing the best possible experience for Spanish-speaking customers while creating hundreds of new career opportunities for residents of the Rio Grande Valley.”

“It takes a lot of communication to make great business happen and the McAllen Spectrum call center exemplifies great communication and strong teamwork from all entities involved,” said City of McAllen Mayor Jim Darling.

“Not only is Spectrum providing good-paying jobs that will help the company and our city prosper and grow, but also, the agreement that the City of McAllen developed with the industry-leading communications company will allow them to reinvest in their employees and will help put Spectrum and McAllen on the map for how business is done well. This type of public-private partnership is key to attracting the type of jobs and companies that we want in our community.”

Interested applicants should visit jobs.spectrum.com to apply and learn more about careers at Spectrum.

The Spectrum call center opened this spring, following an $18 million-plus remodeling of a nearly 95,000-square-foot former retail store and the accompanying site at 3701 N. 23rd St. in McAllen.

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About Spectrum

Spectrum is a suite of advanced broadband services offered by Charter Communications, Inc., a leading broadband communications company and the second largest cable operator in the United States. Spectrum provides a full range of services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. More information about Spectrum can be found at spectrum.com.

Media Contact:

Brian Anderson
(972) 630-5043
[email protected]
Twitter: @CharterNewsroom

TCA BOARD ELECTS NEW EXECUTIVE OFFICERS

Members of the Texas Cable Association (TCA) Board of Directors have elected the 2017-2018 Executive Committee and Board of Directors for one-year terms. TCA has been the primary trade organization for cable operators in Texas since 1960.

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Altice Announces New Global Strategy: One Group, One Brand

Altice NV (Euronext: ATC, ATCB) today announces a new unified global strategy, representing a new step in the Group’s evolution to strengthen its industrial and operational platform. This follows Altice’s transformation into a leading transatlantic telecoms, content and advertising company serving more than 50 million customers around the world.

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 C‑SPAN & SPECTRUM VISIT STUDENTCAM DOCUMENTARY WINNERS IN MCKINNEY & BEAUMONT, TX

 C‑SPAN & SPECTRUM VISIT STUDENTCAM DOCUMENTARY WINNERS IN MCKINNEY & BEAUMONT, TX

C-SPAN & SPECTRUM Honored National Winners from Imagine International Academy of North Texas and Ozen High School in Beaumont

C‑SPAN and Spectrum visited Imagine International Academy of North Texas on May 2 and Ozen High School on May 3 to honor local winners for C‑SPAN’s annual student video documentary competition,StudentCam. During the visit, C‑SPAN Representatives presented a StudentCam certificate of merit to all 13 winning students during ceremonies in front of classmates, teachers and family members to recognize their achievement in the national competition.

StudentCam encourages middle and high school students to think critically about issues that affect our communities and nation. This year, students were asked to create a 5-7 minute video documentary about the topic, “Your Message to Washington: What is the most urgent issue for the new president and Congress to address in 2017?” In response, C‑SPAN received 2,903 video submissions from over 5,600 students in 46 states and Washington, D.C. One hundred fifty student and 53 teacher prizes were awarded, totaling $100,000 in prize money. Visit www.studentcam.org to watch all the winning videos.

“Spectrum is honored to partner with C-SPAN on their annual documentary contest, StudentCam, and we congratulate these local winners on their hard work and national achievement,” said Todd Baxter, Regional Vice President, Government Affairs.

In addition to C-SPAN & Spectrum representatives, a number of local elected officials joined to congratulate the students including Mayor Becky Ames of Beaumont, TX, Megan Pulley from Rep. Scott Sanford’s office and Megan Foreman from Congressman Sam Johnson’s office.

ALTICE USA UNVEILS “GENERATION GIGASPEED” A FULL-SCALE FIBER-TO-THE-HOME NETWORK INVESTMENT PLAN TO ENABLE 10 GIGABIT BROADBAND SPEEDS

Altice USA, the fourth largest U.S. cable company, today announced plans to invest further in the U.S. by building a next-generation fiber-to-the-home network capable of delivering broadband speeds of up to 10 Gbps across its footprint. Altice USA will extend fiber deeper into its existing hybrid fiber coax (HFC) network and leverage cutting-edge and proprietary technologies developed by Altice Labs, the company’s global research and development arm, to create its state-of-the-art system. This full-scale initiative reflects Altice’s investment in technology and innovation across the globe and reinforces its commitment to its Optimum and Suddenlink residential and business customers in the U.S.

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Lee Middle School Celebrates Take a Veteran to School Day

Master Sergeant Melinda Maldonado is expected to join students and faculty members in honoring hometown heroes at a Take a Veteran to School Day program at Lee Middle School, Friday, Nov. 11. The Take a Veteran to School Day project is part of a national initiative by the History Channel and Altice USA, which provides Suddenlink services in San Angelo. A formal program, including a performance by the Goodfellow Air Force Base Drill Unit, will be presented at an assembly in the boy’s gym.

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