Press Releases – Members

Charter Opens New State-of-the-Art Spectrum Store in Frisco

Charter Communications, Inc. (NASDAQ: CHTR) today announced the grand opening of a new state-of-the-art Spectrum™ store located in Frisco. The ribbon cutting ceremony for the new Spectrum store will take place on Thursday, Feb. 15, at 9:30 a.m. Customers are invited to celebrate the grand opening from 10 a.m. until 2 p.m. 106.1 KISS-FM will be on site and handing out prizes throughout the day.

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Spectrum Launches Spectrum Internet Gig in San Antonio

Charter Communications, Inc. (NASDAQ:CHTR) today announced the launch of Spectrum Internet Gig in San Antonio, featuring the deployment of DOCSIS 3.1 internet services delivering a 1 Gbps connection to the customer’s home. Additionally, Spectrum is doubling minimum internet speeds in San Antonio to 200 Mbps at no additional cost to new and existing Spectrum Internet customers.

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Spectrum Launches Spectrum Internet Gig in Austin

Charter Communications, Inc. (NASDAQ:CHTR) today announced the launch of Spectrum Internet Gig in Austin, featuring the deployment of DOCSIS 3.1 internet services delivering a 1 Gbps connection to the customer’s home. Additionally, Spectrum is doubling minimum internet speeds in Austin to 200 Mbps at no additional cost to new and existing Spectrum Internet customers.

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Altice USA Extends Low-Cost Broadband Service across the Country

NEW YORK–(BUSINESS WIRE)–Altice USA (NYSE:ATUS), one of the largest broadband communications and video services providers in the United States, today announces that its ‘Economy Internet’ low-cost broadband service is available in both its Optimum and Suddenlink footprints, providing eligible families and senior citizens with access to fast, high-quality internet connectivity at an affordable price.

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CHARTER COMMUNICATIONS JOINS TEXAS STATE REP. ROLAND GUTIERREZ FOR LAUNCH OF LOW-COST BROADBAND SERVICE FOR FAMILIES AND SENIORS

SAN ANTONIO (July 18, 2017) – Charter Communications, Inc. (NASDAQ: CHTR) will be joined by Texas State Rep. Roland Gutierrez on Wednesday for a launch celebration of a new low-cost, high-speed broadband service, Spectrum Internet Assist, in Texas.

The gathering will be at 10 a.m. at Boys & Girls Club of San Antonio, 123 Ralph Ave., San Antonio, TX 78204.

Spectrum Internet Assist offers eligible customers low-cost broadband speeds up to 30 Mbps downstream/4 Mbps upstream, three times faster than comparable services offered by competitors, which exceeds the Federal Communications Commission’s (FCC’s) definition of “high-speed.” Spectrum Internet Assist includes standard features like email boxes, internet security software and a modem at no additional charge.

Part of Texas State Rep. Roland Gutierrez’ district includes a Charter service area where the program is being launched. “I am extremely pleased with Charter’s efforts here to keep families and communities connected,” he said. “This new, low-cost broadband service program helps to provide important technology that would otherwise be unavailable to seniors and students in need.”

Spectrum Internet Assist is now available throughout Charter’s 41-state service area, including Texas.

“Charter is excited to bring a whole new world of digital access and opportunity to low-income families and seniors. Spectrum Internet Assist is an important next step in providing true high-speed connections to those who would otherwise continue to face a digital inequality in this country,” said Tom Rutledge, Chairman and CEO, Charter Communications.

“It’s crucial for cable and broadband providers like us to play a role in bridging the digital divide so that everyone has access to the information and tools they need to succeed in today’s economy,” Rutledge said.

To assist consumers with the eligibility process and enrollment, Charter has launched a new dedicated Spectrum Internet Assist website: www.SpectrumInternetAssist.com.  Prospective enrollees may also call the Spectrum Internet Assist toll-free helpline at 1-844-525-1574.

Spectrum Internet Assist Eligibility

  • Families with students who participate in the National School Lunch Program
  • Seniors who are 65 and older who receive Supplemental Security Income program benefits
  • Additional Criteria:
  • Current phone and video customers who meet one of the two criteria above may enroll.
  • Prospective SIA enrollees cannot have had a Charter/Time Warner Cable/Bright House Networks broadband subscription within 30 days of signing up.
  • Eligible participants will not need to undergo a credit check, but they must clear any outstanding debt with Charter, Time Warner Cable or Bright House Networks from the previous 12 months.

About Charter
Charter (NASDAQ: CHTR) is a leading broadband communications company and the second largest cable operator in the United States. Charter provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business™ similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter’s advertising sales and production services are sold under the Spectrum Reach™ brand. More information about Charter can be found at charter.com.

Contact:

Kristen Eastman
512-418-6620
Kristen.Eastman@charter.com
@CharterNewsroom

    

 

 

Spectrum Hires 250 at its New McAllen Call Center

The company is seeking hundreds of additional bilingual representatives to provide Spanish-language customer service for Spectrum TV™, Internet and Voice

MCALLEN, TEXAS (June 29, 2017) – Spectrum announced it has filled 250 of more than 600 U.S. jobs at its new call center in McAllen, Texas, where it hosted several local leaders at an open house today. The company plans to hire more than 300 additional employees at the new center by the end of 2017, with more than 600 in place when the facility is fully staffed in early 2018.

Representatives at the center are bilingual, and are currently handling service calls in Spanish for Charter Communications, Inc.’s (NASDAQ: CHTR) Spectrum TV™ service. In the coming months, representatives will begin handling service calls from Spectrum Internet™ and Voice customers, as well as billing questions, ultimately serving Spanish-speaking customers across the company’s 41-state service area.

The new jobs are part of Charter’s plan to hire 20,000 employees — the vast majority serving customers directly — by returning call center jobs to the U.S., insourcing and growing to meet customer demand for its services. Spanish-speaking customers have usually been served by outsourced call centers, often outside the U.S.

“Our new McAllen center reflects our deep commitments to craftsmanship and diversity,” said Greg McMichael, Charter Senior Vice President, Customer Service. “Through this center of excellence, we are providing the best possible experience for Spanish-speaking customers while creating hundreds of new career opportunities for residents of the Rio Grande Valley.”

“It takes a lot of communication to make great business happen and the McAllen Spectrum call center exemplifies great communication and strong teamwork from all entities involved,” said City of McAllen Mayor Jim Darling.

“Not only is Spectrum providing good-paying jobs that will help the company and our city prosper and grow, but also, the agreement that the City of McAllen developed with the industry-leading communications company will allow them to reinvest in their employees and will help put Spectrum and McAllen on the map for how business is done well. This type of public-private partnership is key to attracting the type of jobs and companies that we want in our community.”

Interested applicants should visit jobs.spectrum.com to apply and learn more about careers at Spectrum.

The Spectrum call center opened this spring, following an $18 million-plus remodeling of a nearly 95,000-square-foot former retail store and the accompanying site at 3701 N. 23rd St. in McAllen.

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About Spectrum

Spectrum is a suite of advanced broadband services offered by Charter Communications, Inc., a leading broadband communications company and the second largest cable operator in the United States. Spectrum provides a full range of services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. More information about Spectrum can be found at spectrum.com.

Media Contact:

Brian Anderson
(972) 630-5043
Brian.Anderson@charter.com
Twitter: @CharterNewsroom

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