New guide provides more TV control, easier navigation for access to thousands of movies and shows on TV and On Demand
(Fort Worth, Texas) – Over the past few decades, American TV viewers have experienced an explosion of programming choices and video recording options. Charter customers have been at the forefront of that expansion of channels and programming, currently enjoying a selection from thousands of hours a week of digital, high-definition and On Demand programming.
Charter customers in the Fort Worth area and Park Cities are now experiencing the latest, most comprehensive on-screen guide to programming, with the launch of Charter’s new Interactive Programming Guide (IPG), the beginning of a completely new customer experience.
“Charter has so many program choices for customers, and they needed a dynamic but easy-to-use guide to assist in navigating those networks,” said Dan Hebert, Vice President and General Manager of Charter operations in Texas. “This new technology demonstrates Charter’s commitment to providing the best for our Texas customers, as well as for customers we serve nationwide.”
Charter’s new IPG provides streamlined access to an advanced search of On Demand programming, more recording and saving options when used with Charter’s Digital Video Recorders (DVRs) and future customization choices as programming options grow even greater in the next several years. The new programming guide, complete with high resolution graphics, can seamlessly access On Demand programming options while customers continue to watch their favorite movie or program. The guide provides free previews of new movies prior to purchase, allows customers to organize favorite programs by genre or create folders for TV series.
According to Charter’s Hebert, it is important to guage customer’s reaction and challenges in getting the most from the guide’s capabilities. “In order to ensure that our customers gain the most from this new guide enhancement, we personally interviewed customers in test households, sitting down with them in their homes to gather feedback regarding use of the new IPG.”
Charter’s new Interactive Programming Guide is available at no additional customer cost.
For more information, contact Charter at 1-888-GET CHARTER (1-888-438-2427) or visit https://connect.charter.com/newguide/
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Charter (NASDAQ: CHTR) is a leading broadband communications company and the fourth-largest cable operator in the United States. Charter provides a full range of advanced broadband services, including advanced Charter TVTM video entertainment programming, Charter InternetTM access, and Charter PhoneTM. Charter Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter’s advertising sales and production services are sold under the Charter Media® brand. More information about Charter can be found at charter.com.