First phase of ‘TWC MAXX’ transformation complete and on schedule
Time Warner Cable (TWC) has completed the rollout of faster Internet speeds to all its customers in the greater San Antonio area, with the fastest offering, Ultimate Internet, delivering download speeds up to 300 megabits per second. Customers with any of the six Internet plans offered by TWC in its San Antonio service area have access to an increase in speeds at no additional monthly cost, with customers experiencing speeds up to six times faster, depending on their current level of Internet service.
The faster Internet speeds mark the completion of the first phase of “TWC Maxx” in San Antonio. The speed upgrades are available throughout San Antonio, along with the communities of Alamo Heights, Boerne, Brooks City Base, Bulverde, Canyon Lake, China Grove, Cibolo, Converse, Elmendorf, Fair Oaks Ranch, Fort Sam Houston, Garden Ridge, Grey Forest, Helotes, Kelly AFB, Kirby, Lackland AFB, Leon Valley, Live Oak, Marion, New Braunfels, Randolph AFB, San Antonio, Schertz, Seguin, Selma, Shavano Park, Somerset, Universal City, Von Ormy and Windcrest. Customers may need to upgrade their modem to access the increased speeds.
“We know access to faster Internet speeds is important to our customers, and through this first phase of ‘TWC Maxx’ all of our customers in the San Antonio area have access to an increase in Internet speeds at no additional monthly cost,” said Ike Wells, regional vice president of operations for Texas. “The next phases of ‘TWC Maxx’ will bring customers more enhanced services, including an all-digital TV lineup and more ways to enjoy our service better.”
Faster Speeds for TWC Business Services Customers
TWC’s business customers also have access to the new faster speed plans, with speed plans of 100 x 10, 200 x 20 and 300 x 20 as new options. These new options complement the existing tiers of Internet services available for businesses, which also include a symmetrical, fiber-based Internet service that delivers speeds of up to 10 x 10 gigabits per second.
In all, Time Warner Cable is planning to invest almost $60 million in the San Antonio area to bring customers these faster speeds and other service enhancements. Additional components of TWC’s new customer experience with “TWC Maxx” include:
New TV Experience
Along with ultra-fast Internet speeds, “TWC Maxx” includes access to an all-digital TV lineup, which TWC plans to launch throughout the San Antonio area by the end of the year. A 100% digital lineup brings customers better picture and sound and frees up capacity in the network for additional channels, On Demand choices, new features and even faster Internet speeds in the future.
The advanced TV experience also includes an Enhanced DVR, which lets customers simultaneously record up to six different programs, and the ability to save up to 150 hours of high-definition (HD) programming on its
1TB (terabyte) hard drive, which is twice the storage of the largest prior model. Enhanced DVR is currently available in San Antonio.
Rock-Solid Network Reliability
As TWC has committed to new network performance standards companywide, this initiative will include a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet and phone services.
San Antonio Customers Enjoying TWC WiFi® Network
TWC recently launched the TWC WiFi® network in San Antonio, and qualified Internet customers can enjoy almost 5,000 hotspots located both in popular outdoor areas and indoor locations throughout the city. Currently, there are more than 400 outdoor hotspots in high traffic locations with more hotspots to be added through 2015. Outdoor hotpot locations, as of today, include:
- Alamo Heights/Brackenridge Park /Zoo area/parts of Broadway
- North Downtown area including Auditorium Circle, Lexington , St Mary’s Streets
- Medical Center (along Babcock and Hamilton Wolff)
- Milam Park/Children’s Hospital of San Antonio area
- Military Road area
- San Antonio College area/Five Points area
TWC WiFi is available free to Time Warner Cable residential Internet customers with qualifying service tiers (minimum Standard or Extreme) and all Business Class Internet customers. Time Warner Cable plans to continue to add hotspots in San Antonio through 2015.
To view a TWC WiFi coverage map, customers can visit twc.com/wificoverage or download the free TWC WiFi Finder app available in Google Play and the Apple App Store. For more information about Time Warner Cable WiFi®, visit twc.com/wifi.
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at twc.com, twcbc.com and twcmedia.com.
Melissa C. Sorola
Director, Public Relations