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Spectrum announced Michael Matson has been promoted to Regional Vice President of Field Operations for the company’s Texas Region, which comprises the company’s cable systems serving millions of customers in North, Central and South Texas. Matson succeeds John Owen, who retired from Charter earlier this month after a decades-long career with Charter and its predecessor companies.

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Spectrum today announced the implementation of a new 10-digit dialing procedure for Spectrum Voice customers and Spectrum Business Voice clients in Texas, allowing users to easily reach the National Suicide Prevention Lifeline via the new 988 dialing code when it launches in July 2022.

While seven-digit dialing will remain enabled for several months, beginning October 24, all local calls will require customers dial the area code followed by the seven-digit phone number in order for a call to be completed. Additionally, important safety and security equipment, such as medical alert devices and alarm systems should be programmed to use 10-digit dialing. Beginning July 16, 2022, dialing 988 will automatically route calls to the National Suicide Prevention Lifeline. Prior to next year’s launch, customers must continue to dial 1-800-273-8255 to reach the hotline.

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Store Features the Latest Devices and Accessories for Spectrum Mobile

WACO, Texas (April 8, 2021)Charter Communications, Inc. has announced the opening of a newly remodeled Spectrum store in Waco. The Spectrum store gives consumers in the Waco area a convenient option for adding or managing their Spectrum Internet®, TV, Mobile or Voice services.

“Our Spectrum stores team is here to help our local customers who need support in getting and staying connected,” said Pattie Eliason, Senior Vice President, Spectrum Stores & Retail. “Our newly remodeled store in Waco is a convenient and safeenvironment to add or manage services, shop for devices and accessories or make payments, while following current local and state health and safety guidelines.”

The new Spectrum store offers the latest devices and accessories compatible with Spectrum Mobile, which is designed to provide customers the highest quality experience at great value, including access to next-generation 5G service where available. Customers can save up to 40% on a single line with unlimited data compared to other national carriers.* They also can bring their own phone or choose from among the latest mobile devices and accessories.

Store visitors also have the opportunity to experience the power of Spectrum Internet, featuring plans with connections up to 1 gigabit per second, including starting speeds of 200 Mbps, as well as the interactive Spectrum TV App, which gives customers access to the Spectrum TV® content across a wide variety of platforms and devices.

Along with ordering and sampling Spectrum services, customers also can complete a variety of transactions at the store, including account payments and upgrading or exchanging equipment.

In Texas in 2020, Spectrum opened 15 stores. Another eight are planned for 2021 in Texas.

To help protect the safety of customers and employees, and in accordance with CDC guidelines and state and local orders, social distancing is required in the store, with occupancy of the store managed by store employees. Spectrum stores are cleaned and disinfected regularly, with frequent cleaning of high-touch areas and hand sanitizer available throughout the store.

The Spectrum store is located at 2720 W. Loop 340, Waco, Texas 76711. Hours of operation are: 10 a.m. to 8 p.m., Mondays through Saturdays and from noon to 5 p.m. on Sundays

Visit for more information on locations, hours and Spectrum products and services. 24-hour customer assistance is always available at 1-855-707-7328.

*Savings based on HarrisX taxes, fees and surcharges calculation. Visit for details.

About Spectrum

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business®delivers the same suite of broadband products and services coupled with special features and applications to enhanceproductivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at



Kristen Eastman

(512) 418-6620



As the world marks one year of the COVID-19 pandemic, the cable industry also takes a look back at its response and broadband network performance as more and more of our lives went online by necessity

The bottom line? Networks stood up to increased demand, cable companies connected even more families to broadband without government assistance, and the federal government passed assistance programs designed to increase broadband access. While these advances were in response to the pandemic, they’ll have long-lasting impacts.

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As Texas lawmakers consider measures during this month of Earth Day to ensure sufficient energy is available to meet the needs of the state’s booming population, the cable industry for almost a decade has voluntarily committed to industry agreements designed to save energy. 

One of those agreements – that has just been renewed through 2025 – has saved consumers $7 billion in electricity costs, decreased set-top box annual energy consumption by 46% and averted 39 million metric tons of CO2 emissions from 2012 to 2019, according to an independent audit released last fall.

In addition, cable’s energy efficiency measures played an important role in the past year when consumers needed faster broadband and increased capacity to function during the pandemic.

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Hurricanes, a pandemic and then a massive snowstorm have heightened the importance of access to broadband in Texas, and many legislators – and indeed the governor – have taken up the cause as an emergency item this session. Bills to expand access to broadband are moving through the legislative process, and this priority of Gov. Greg Abbott is receiving bipartisan, public and other widespread support, including from the Texas cable industry. 

The Texas Cable Association (TCA) and our five member cable companies are the state’s leading broadband providers and have invested billions of dollars in broadband infrastructure and access programs in the past decade. 

While cable fully backs the goal to connect more Texans to broadband, achieving it will require passage of House Bill 1505 by state Rep. Chris Paddie (R-Marshall) to remove antiquated regulations and other barriers that hamper broadband deployment.

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Charter Communications, Inc. today announced it has reached a key milestone in its commitment to raising its minimum starting wage to $20 an hour for all employees in 2022. Virtually all current and newly hired salaried and hourly employees will now earn at least $18 an hour, including target commissions, in addition to comprehensive company-paid benefits, including medical, life and disability, education and training, and a generous retirement plan.

Charter, which established a $15 starting wage in 2018, announced in April 2020 that it would permanently raise its minimum starting wage to $20 an hour in 2022 — with annual increases of $1.50 an hour in 2020 and 2021 boosting the starting hourly wage to $16.50 and then $18, respectively.

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Diversity is important, in all parts of U.S. society. No longer do we limit such conversations to Black History Month, Hispanic Heritage Month or other specific times of the year. In our industry, cable companies have made diversity, equality and inclusion (DE&I) key components of their culture, mission and practices. 

Two leaders in this field – Teresa Ward-Maupin, senior vice president, digital and customer experience, Comcast Business, and Donna Chatman, vice president of Sparklight’s South Central Division – share why DE&I is an important focus for their companies, and how their efforts have evolved.

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