Press Releases – Members

SPECTRUM TO ADD MORE THAN 920 CUSTOMER SERVICE JOBS IN EL PASO

Spectrum, The Borderplex Alliance, The City of El Paso and El Paso County today announced plans for Spectrum to add 929 jobs in El Paso by year-end 2023, continuing the company’s expansion in the city. In April 2020, Spectrum announced plans to add more than 350 employees at its El Paso sales operations center.

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SPECTRUM PROMOTES CABLE VETERAN MICHAEL MATSON TO TEXAS REGIONAL VICE PRESIDENT OFFIELD OPERATIONS

Spectrum announced Michael Matson has been promoted to Regional Vice President of Field Operations for the company’s Texas Region, which comprises the company’s cable systems serving millions of customers in North, Central and South Texas. Matson succeeds John Owen, who retired from Charter earlier this month after a decades-long career with Charter and its predecessor companies.

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NEWLY REMODELED SPECTRUM STORE NOW OPEN IN WACO

iNEWLY REMODELED SPECTRUM STORE NOW OPEN IN WACO

Store Features the Latest Devices and Accessories for Spectrum Mobile

WACO, Texas (April 8, 2021)Charter Communications, Inc. has announced the opening of a newly remodeled Spectrum store in Waco. The Spectrum store gives consumers in the Waco area a convenient option for adding or managing their Spectrum Internet®, TV, Mobile or Voice services.

“Our Spectrum stores team is here to help our local customers who need support in getting and staying connected,” said Pattie Eliason, Senior Vice President, Spectrum Stores & Retail. “Our newly remodeled store in Waco is a convenient and safeenvironment to add or manage services, shop for devices and accessories or make payments, while following current local and state health and safety guidelines.”

The new Spectrum store offers the latest devices and accessories compatible with Spectrum Mobile, which is designed to provide customers the highest quality experience at great value, including access to next-generation 5G service where available. Customers can save up to 40% on a single line with unlimited data compared to other national carriers.* They also can bring their own phone or choose from among the latest mobile devices and accessories.

Store visitors also have the opportunity to experience the power of Spectrum Internet, featuring plans with connections up to 1 gigabit per second, including starting speeds of 200 Mbps, as well as the interactive Spectrum TV App, which gives customers access to the Spectrum TV® content across a wide variety of platforms and devices.

Along with ordering and sampling Spectrum services, customers also can complete a variety of transactions at the store, including account payments and upgrading or exchanging equipment.

In Texas in 2020, Spectrum opened 15 stores. Another eight are planned for 2021 in Texas.

To help protect the safety of customers and employees, and in accordance with CDC guidelines and state and local orders, social distancing is required in the store, with occupancy of the store managed by store employees. Spectrum stores are cleaned and disinfected regularly, with frequent cleaning of high-touch areas and hand sanitizer available throughout the store.

The Spectrum store is located at 2720 W. Loop 340, Waco, Texas 76711. Hours of operation are: 10 a.m. to 8 p.m., Mondays through Saturdays and from noon to 5 p.m. on Sundays

Visit www.spectrum.com/stores for more information on locations, hours and Spectrum products and services. 24-hour customer assistance is always available at 1-855-707-7328.

*Savings based on HarrisX taxes, fees and surcharges calculation. Visit spectrummobile.com for details.

About Spectrum

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business®delivers the same suite of broadband products and services coupled with special features and applications to enhanceproductivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.

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Contact:

Kristen Eastman

(512) 418-6620

Kristen.Eastman@charter.com

@CharterNewsroom

CHARTER COMMUNICATIONS REACHES $18 MILESTONE ON PATH TO $20 MINIMUM STARTING WAGE IN 2022

Charter Communications, Inc. today announced it has reached a key milestone in its commitment to raising its minimum starting wage to $20 an hour for all employees in 2022. Virtually all current and newly hired salaried and hourly employees will now earn at least $18 an hour, including target commissions, in addition to comprehensive company-paid benefits, including medical, life and disability, education and training, and a generous retirement plan.

Charter, which established a $15 starting wage in 2018, announced in April 2020 that it would permanently raise its minimum starting wage to $20 an hour in 2022 — with annual increases of $1.50 an hour in 2020 and 2021 boosting the starting hourly wage to $16.50 and then $18, respectively.

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NEW SPECTRUM STORE OPEN IN SAN ANTONIO

Charter Communications, Inc. recently opened a new Spectrum store in San Antonio. The Spectrum store gives consumers in the San Antonio area a convenient option for adding or managing their Spectrum Internet®, TV, Mobile or Voice services. 

“Our Spectrum stores team is here to help our local customers who need support in getting and staying connected during these uncertain times,” said Pattie Eliason, Senior Vice President, Spectrum Stores & Retail. “They are working to make our new store in San Antonio a safe, convenient environment to add or manage services, shop for devices and accessories or make payments, while ensuring we adhere to current local and state health and safety guidelines.”

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NEW SPECTRUM STORE NOW OPEN IN ORANGE

Charter Communications, Inc. has recently opened a newly remodeled Spectrum Store in Orange. The Spectrum store gives consumers in the Orange area a convenient option for adding or managing their Spectrum Internet®, TV, Mobile or Voice services. 

“Our Spectrum stores team is here to help our local customers who need support in getting and staying connected during these uncertain times,” said Pattie Eliason, Senior Vice President, Spectrum Stores & Retail. “They are working to make our newly remodeled store in Orange a safe, convenient environment to add or manage services, shop for devices and accessories or make payments, while ensuring we adhere to current local and state health and safety guidelines.”

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NEW SPECTRUM STORE NOW OPEN IN LAKE WORTH

Charter Communications, Inc. recently opened a new Spectrum Store in Lake Worth. The Spectrum store gives consumers in the Lake Worth area a convenient option for adding or managing their Spectrum Internet®, TV, Mobile or Voice services. 

“Our Spectrum stores team is here to help our local customers who need support in getting and staying connected during these uncertain times,” said Pattie Eliason, Senior Vice President, Spectrum Stores & Retail. “They are working to make our new store in Lake Worth a safe, convenient environment to add or manage services, shop for devices and accessories or make payments, while ensuring we adhere to current local and state health and safety guidelines.”

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